Our conditions

BOOKING

Send us an e mail via our website regarding the property and we will send you details of how to pay the corresponding booking fee with the credit card (Visa or Master Card), or by the bank transfer as an alternative payment method.

Once Apartments Puerto Sherry receives the payment, the booking is confirmed and the confirmation letter is sent to the customer with the exact address of the apartment

The remaining balance of the reservation generally must be paid in cash on your arrival with the refundable damage deposit that will be reimbursed following your departure normally 2 days if the apartment is left in the initial conditions and no item is damaged nor missing.

 

CANCELLATIONS

Cancellation requests are subjected to the following penalties depending on the date of notification prior to the rental period:

* Cancellation within 61 days or more of your arrival date is subject to an administration fee of 50 Euros.

* Cancellation within 46 to 60 days of your reservation date is subject to a cancellation fee of 30% of the cost total of your holiday or loss of deposit, whichever is greater.

* Cancellation within 31 and 45 days of arrival date is subject to a cancellation fee of 50% of the cost of your holiday or loss of deposit, whichever is greater.

* Cancellation within 30 days of arrival date is subject to a cancellation fee of 100% of the cost of your holiday.

If Apartments Puerto Sherry has to cancel any reservation due to problems of overbooking once the customers have made prepayments, Apartments Puerto Sherry is always obliged to offer them alternative accommodation with similar facilities at same price. If the customers doesnt accept the alternative accommodation offered then Apartments Puerto Sherry will refund the total amount of the booking fee.

After booking an apartment, the prepayment made for that specific apartment cannot be transferred to another apartment, If you want to change your original booking for another apartment, you need to cancel the original booking first and then make a new one following the general rules of booking.

It is strongly recommended that clients purchase holiday cancellation insurance. Any cancellation, including force majeure, will be subject to our clear and simple cancellation policy explained in these conditions.

 

CHECK IN

Check in time begins from 16:00. Prior to your arrival you have to us in order to schedule the check in time. You will find all the contact information in your confirmation letter which you receive from us once the payment is accepted.

.You need to pay the remaining balance as well as the refundable deposit in cash at check in.

Please inform us a few days in advance of your arrival time at the apartment. Should you be delayed, please phone as soon as possible  674008727 to let us know and avoid unnecessary waiting.

 

CHECK OUT

The check-out should be done before 11:00am. You will need to inform Apartments Puerto Sherry of the time you will be leaving.

The deposit will be refunded by bank transfer if no damage or incident occurred in the apartment and you will hand the keys back to the owner or representative. The deposit reimbursement rules can vary depending on the specific terms and conditions of each apartment, so please check the details

 

APARTMENTS RULES

The guests are asked to respect neighbors and other apartment building residents that have to get up early and go to work every day. Therefore, noise, loud music, any kind of parties, arguments or uncivil behavior will not be tolerated nor in the apartments, nor on the staircases.

Our apartments may not be used as a party venues , but as an accommodation for sleeping, eating, relaxing, etc. We kindly ask your full collaboration and please follow the  rules in order to avoid any sort of problems and complications.

– Rest hours: Monday – Friday 10 PM to 9 AM, Saturday – Sunday 24PM to 10 AM

– Smoking is not allowed inside the apartments, please use the external windows and the balconies.

– Responsible use of the air-conditioning and lights; please turn off all electric appliances when leaving the apartment.

– Total respect of the apartment property and furnishing, in case of any type of damage, the cost of the item will be discounted from the security deposit.

– Parties are strictly prohibited.

Undue noise and unsocial behaviour will be penalised and may result in the guests being asked to vacate the property immediately WITHOUT REIMBURSEMENT AND ANY KIND OF COMPENSATION.

Apartments Puerto Sherry is not responsible for  your contents in the property once you have signed the register and accepted the apartment keys

Apartments Puerto Sherry is not responsible for any damage that may arise during your stay in the apartment including loss or damage.

Apartments Puerto Sherry are fully entitled to demand from customers who do not meet established standards, will be asked to leave  the apartment, without repayment.

In the reservation document, responsibility for any damage or loss of any object of the apartments and will be charged to the  security deposit and if not enough, the customer would pay the remainder in cash or other costs will be charged to the credit card.

 

NUMBER OF GUESTS

The customer should inform Apartments Puerto Sherry of the exact number of guests included in the booking, i.e. the number of adults, children over 10-years-old, children under 10-years-old and babies (a cot will be provided on request). Only the number of persons indicated by the client in the booking will be authorized to use the apartment. The number of persons occupying the apartment may not exceed the capacity allocated for each flat, except the children under two years of age.

Pets are not allowed unless special permission has specifically been granted by the management.

Apartments Puerto Sherry reserves the right to request  clients to leave the apartment, without any type of compensation should the above rules not be complied to.

 

PETS

As a general rule, pets are not allowed in apartments unless they belong to disabled people who inform us in advanced. However, some owners accept them (cats or dogs only) under some hygiene and behavior conditions. Please check the profile of the apartment you are interested in for the specific information regarding the pets or ask beforehand.

In any case, pets should be looked after at all time and never let on their own in the apartments. They should respect hygiene conditions and not make noise that can disturb the neighbors.

 

COMPLAINTS

Any query or complaint should be made immediately Apartments Puerto Sherry by phone or email in order to avoid any misunderstanding and try to find an efficient solution to the problem. All the complaints should be made before leaving the apartment.

 

BEHAVIOUR

Any person booking with Apartments Puerto Sherry is committed to follow the general behavior rules, in accordance with the normal civic standards. When proceeding with a booking our terms and conditions must be accepted by the customers.

 

PRIVACY

Apartments Emilios Bar is aware of the respectful and confidential treatment of our customers’ personal dates and is responsible of the secure storage of the information. The personal information of our clients will never be provided to any third party for their marketing or promotional use.

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